In the EU you have the right to return any purchases made online from our marketplace, within 14 days for a full refund. You can do so for any reason – even if you simply changed your mind.
The 14-day cooling off period does not apply in case:
- goods made to order or clearly personalised (tailor made)
- unsealed, broken and damaged products
- online digital content, if you have already started downloading or streaming it and you agreed that you would lose your right of withdrawal by starting the performance
- in case you picked up the goods in person from our Headquarters
The cooling off period expires 14 days after the day you received your goods. If the cooling off period expires on a non-working day, your deadline is extended till the next working day.