Right to cancel and return an Order

In the EU you have the right to return any purchases made online from our marketplace, within 14 days for a full refund. You can do so for any reason – even if you simply changed your mind.

The 14-day cooling off period does not apply in case:

  1. goods made to order or clearly personalised (tailor made)
  2. unsealed, broken and damaged products
  3. online digital content, if you have already started downloading or streaming it and you agreed that you would lose your right of withdrawal by starting the performance
  4. in case you picked up the goods in person from our Headquarters

The cooling off period expires 14 days after the day you received your goods. If the cooling off period expires on a non-working day, your deadline is extended till the next working day.

  • 103 James Boucher Blvd.
    1407 Lozenets
    Sofia, Bulgaria

  • +359.2439 0704
  • Mon – Fri: 09:00 – 17:00
    Sat – Sun: Closed

Model withdrawal form

Please fill in the below form only with capitals to request a refund as per our Refund Policy

  • DD slash MM slash YYYY
  • DD slash MM slash YYYY
  • I/We hereby give notice that I/We withdraw from my/our contract of sale of the goods purchased with the above invoice and i will return them back within next 14 days of today.