REFUND POLICY / CANCELLATION
Snet IT Services provide the ability to purchase Yubico products through this website https://yubico.snetit.eu subject to the following terms and conditions. Snet IT Services reserves the right to revise these terms, conditions, and the services from time to time as Snet IT Services sees fit, without any notice. Users who violate these terms and conditions will have their access cancelled and may be permanently banned from using the “marketplace” or any services provided by Snet IT Services. Users should check these terms and conditions periodically. By using the “marketplace” after we post changes to these terms and conditions, you agree to accept those changes, whether or not you have actually reviewed them.
You may request a Full Refund or Cancellation of your product / automatic subscription renewal purchase from Snet IT Services for any reason during the refund period applicable to your product type or service as below.
Right to cancel and return an order
In the EU you have the right to return any purchases made online from our marketplace, within 14 days for a full refund. You can do so for any reason – even if you simply changed your mind.
The 14-day cooling off period does not apply in case:
- goods made to order or clearly personalised (tailor made)
- goods are unsealed from the box, broken or damaged products
- online digital content, if you have already started downloading or streaming it and you agreed that you would lose your right of withdrawal by starting the performance
- in case you picked up the goods in person from our Headquarters
The cooling off period expires 14 days after the day you received your goods. If the cooling off period expires on a non-working day, your deadline is extended till the next working day.
Items purchased directly from yubico.snetit.eu are eligible to be returned within 30 days of receipt if the keys are functional and not damaged. Your payment method will be credited the full amount for the merchandise returned minus associated restocking and shipping fees if applicable. The following return instructions apply only to Yubico products purchased online at store.snetit.eu. If you have purchased Yubico products through other online channels, such as Amazon or another Yubico reseller, you should contact Amazon or the reseller directly for their return instructions.
Restocking fees up to 9 keys.There is no restocking fee for the return of up to 9 keys.
Restocking fees for 10+ keys. A 10% restocking fee will be applied for the return of 10 or more security keys.
How to cancel a purchase
Please fill in the form for 14 Days Refund Request
All products sold via this marketplace are covered with warranty from the manufacturer as below.
Yubico warrants that the Hardware will be free from defects in material and workmanship for a period of one year (1) from the date of delivery to the original purchaser who has purchased Hardware from this marketplace as we SNET IT Services is authorised reseller (the “Warranty Period”) (such warranty being the “Limited Warranty”). If a defect in material or workmanship arises within the Hardware during the Warranty Period and the Hardware is returned to Yubico within the Warranty Period, Yubico will, at its sole option and subject to applicable laws:
(a) Repair or replace.
Any defective Hardware with a new or refurbished product; or (b) refund the original purchase price of the Hardware. The Warranty Period for any repaired or replacement Hardware will persist for the longer of the remainder of the original one-year Warranty Period or 90 days from the date the repaired or replacement product is shipped to the user. This Section sets forth Yubico’s sole obligation and your sole remedy for any breach of this Limited Warranty.
The Limited Warranty extends only to the original purchaser of the Hardware and is non-transferrable. This warranty does NOT apply to Hardware that: (a) is altered or modified, other than by Yubico; (b) is not maintained in a normal and customary fashion or is operated outside of Yubico’s recommended guidelines; (c) has been subjected to abnormal physical or electrical stress, misuse, negligence or accident; (d) has had its original serial number altered or removed, other than as a result of normal wear and tear; or (e) Yubico has provided free of charge.
(c) Warranty Disclaimer.
EXCEPT FOR THE LIMITED WARRANTY EXPRESSLY STATED IN SECTION ABOVE AND TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE PRODUCTS ARE PROVIDED “AS IS”. YUBICO AND ITS SUPPLIERS MAKE NO OTHER WARRANTIES AND EXPRESSLY DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. Yubico does not warrant that (a) the products will meet your requirements, (b) use thereof shall be uninterrupted or error-free, (c) the products or any equipment, system or network on which the Products are used will be free of vulnerability to intrusion or attack, or (d) or that all programming errors can be found in order to be corrected. You are solely responsible for the data, software and other content carried on your equipment, system or network on which the Products are used and for backing-up your data, software and other content. You agree that your purchases are not contingent on the delivery of any future functionality or features (including future availability of Products or any new releases), or dependent on any oral or written public comments made by Yubico regarding future functionality or features.